NEED HELP? CONTACT US! 304-781-2282 24/7
IT Management
IT management & Support

Simplified IT Management and Support for your Organization
Network Innovation Solutions (NIS) takes a responsive and progressive approach to managing your IT infrastructure. NIS blends speed, agility, and simplicity to minimize the many challenges in scaling and managing information technology infrastructure while effectively reducing costs.

To accomplish this, we rely on an advanced set of IT tools and skilled IT professionals. We provide exceptional value and innovation to achieve measurable reliability and performance results. Whether you are seeking an integrated solution to support existing infrastructure components or you are ready to completely outsource your IT environment, our clients will tell you that NIS delivers value.

24×7 Help Desk and Support

NIS’s US-based 24×7 Help Desk Support provides responsive user support, management, and reporting—from trained service desk specialists. You gain access to a significant investment in advanced IT monitoring and management platforms when you leverage NIS’s 24×7 Help Desk Support Services. Organizations avoid spending time and resources on training, expensive trouble ticket service management systems, and support costs. We currently operate 24×7 Help Desk centers in West Virginia.

IT Service Management (ITSM)

NIS’s leverages industry best ITIL-based practices, tools, and methodologies to manage your IT infrastructure and devices at the highest level of performance and reliability. We deliver an advanced IT Service Management solution paired with customized Service Level Agreements (SLA’s) designed to meet your specific needs. We provide intuitive incident reporting via email, phone or web portal. We rely on 24×7 monitoring and management of IT systems to identify recurring problems for remediation and mitigate incidents. IT service Management as a service doc>

Virtual CIO

NIS’s virtual CIO includes a complete management services package designed to lead your IT efforts and take responsibility for your IT strategies and investments. You work with a senior level IT executive that is familiar with leveraging technology to reach your business goals. In just a single meeting, you benefit from NIS’s longstanding experience operating in diverse IT environments. We manage and participate in performance accountability, business review meetings, IT strategy assessments and recommendations, technology roadmaps, policy review, and advisory services. More Info:

More info

IT Strategy, Planning and Consulting

The accomplished NIS consulting team is versed in innovative IT strategies and planning, specializing in evolving businesses, advancing technologies, and forward thinking IT infrastructure. We assign a lead technical engineer to provide insight into different technologies and solutions, and how to improve your business. You benefit from a partner-based savings plan, and we offer a scalable solution to help you manage incoming staff at no extra cost. We are engaged in your business to better support it.

We have compiled a list below to help you determine if IT as a Service is a good fit:
  • Growth of your data is increasing, and your IT infrastructure cannot keep up
  • Legacy systems exist and are quickly becoming obsolete and harder to support
  • The number of sites, devices, systems and users is increasing
  • As everything is growing so is your ability to manage risk, security and compliance
  • Finance wants to move from a capital to an operating expense model
  • Existing IT infrastructure is fragmented and becoming more complex to manage and monitor
  • Maintenance is burdensome and licensing, and support contracts are becoming problems

If you accept that data is critical to your business and that the management of that data is equally important, then you want to establish a relationship with a provider like NIS that will be a partner with you, and not a faceless vendor who just sells a commodity solution.